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Untitled Document
Frequently Asked Questions

Faq Extra

What do you provide in the Extra service?
Do i have to pay for the Extra services?
Are there limits in the use of the site if i don't purchase the Extra services?
I am not VIP, may i use the mobile?
What is the Gold membership?
What is the Silver membership?
How can i become Gold member?
How many credits do i need to have the Gold membership?
I have the VIP membership, do i have access to all those features for free?
How do i promote my profile / blog?
How do i pay?

Faq Mobile

Why do you ask for a mobile number?
Am i forced to give my mobile number to become member of the site?
Why activate the mobile number?
Why deactivate the mobilde number?
May i still receive the alerts on my mobile if i deactivate my mobile number?
Is my mobile number safe on Buzz2Hype?
Is my mobile number disclosed to other members?
If my mobile number is not known by other members, how they can send me sms?
What happens if somebody sends me an sms and my mobile number is not active?
How works the sms chat?
Which features are available with the mobile?
What is the cost for the sms i receive/send?
Why there are several short-codes and several fees?
Are you going to send me promotional offers on my mobile?
Are you going to send spam or unsollicited messages on my mobile?
Will other members send spam on my mobile?
Will i receive unsollicited messages from your partners on my mobile?
Do you control the content of messages sent on mobiles?
Are you going to call me on my mobile?
My mobile phone bill is high, what can i do?
I want to promote services/products, may i send sms to the members?
I am abroad, may i still use the mobile?
I deactivated my number but i still receive messages on my mobile, what can i do?
Which are the keywords and how to use them?
I don't want to activate my mobile, may i pay by sms though?
I only use my mobile to pay, do you store my mobile number?


Faq Credits

How do i earn credits ?
What can i do with credits?


Faq Payments

Why do I have to pay if the site is free?
How can i pay?
Is there a risk if i pay with the credit card?
Is there a risk if i pay with the mobile?
Do you store my mobile number if i pay with the mobile?
Will i receive advertisement or unwanted messages if i pay with the mobile?

Faq MyDrive

What is MyDrive?
I am member of Buzz2Hype but i can't access MyDrive. Why?
Do other members see the content of MyDrive?
How much space do i have on MyDrive?
May I have additional web space?
What happens with my content stored on MyDrive if i don't renew the subscription?
Do you really delete the files if i don't renew my subscription or is there a way to restore them?
What is the cost per Gb?
I want to upload some files but i am not allowed

Faq Extra

What do you provide in the Extra service?

Buzz2Hype can be used for free, we don't limit its use. We already developped advanced amazing features with regard to competitors but we are convinced that some members want more. As such, we provide optional features for which members have to pay

Have Be listed on top of search
public messages on top
Have your profile on home page
Have your message scrolling
Be listed on the site
Purchase web space
Buy credits
Advertise your Profile/Blog

Donate

You can get the VIP membership that offers you additional freedom and services. You can also decide to purchase a single Extra service if you don't want the whole package. We will develop additional features that will come in the Extra services soon.Top

Do i have to pay for the Extra services?

Yes but the fee to get those extra features is cheap, we don't want you invest lot of money to have fun. We use that money to continue the development and come with innovative features. We have a development plan that goes beyond 3 years, development is expensive, that's why we need to be paid for new features. Top

Are there limits in the use of the site if i don't purchase the Extra services?

No. Buzz2Hype has been developped to be absolutely free of use. We don't limit its use if you don't pay for the Extra services. Those Extra services are just additional options you can pay for.Top

I am not VIP, may i use the mobile?

Yes, there is no reason to prevent the use of the mobile if you are not VIP.Top

What is the Gold membership?

Gold members are just like VIP members except that they have collected enough credits to receive the Gold membership. Credits can be purchased or can be earned for any action they do on the site. The major differences between Gold and VIP is that Gold members don't receive 2Gb web space, they are always listed after the VIP members in the search results and VIP members have additional discounts on the fee of the Extra services.Top

What is the Silver membership?

Silver members are members who use the site for free. They can use all the features, including the mobile but they don't have access to the MyDrive feature. They can collect credits to become Gold members. Credits can be purchased or can be earned for any action they do on the site. The major differences between Silver and Gold is that Silver members don't receive 2Gb web space and they are always listed after the Gold members in the search results.Top

How can i become Gold member?

You have nothing to do. Everytime you come on Buzz2Hype, for whatever you do on the site you collect credits. With some actions you will earn more credits, like visiting our sponsors sites, by clicking on the advertisement banners, don't hesitate, it doesn't cost anything, at contrary, you will earn lots of credits. Those credits can be converted to receive the Gold membership. If you want you can also purchase credits. We provide interesting packages for a cheap fee.Top

How many credits do i need to have the Gold membership?

500 credits Top

I have the VIP membership, do i have access to all those features for free?

Be listed on top of search

Have public messages on top
Have your profile on home page
Have your message scrolling
2Gb disk space (MyDrive)
Advertise your Profile/Blog)
5% discount on mobile fees
discount on credits purchase
5% discount the fees of other Extra services Top

How do i promote my profile / blog?

This feature is very useful for members to get major visibility on the site. Usually, when you register on a new site, very few people know about you. This feature is intended as telling other people that you exist and interest them in contacting you. There are two ways to promote your profile and/or blog?

  • ? You can wait to collect enough credits.
  • Collecting credits is very easy. For any action you carry on the site, you receive a given number of credits. See Faq Credits for additional informations and see how many credits you receive). Once you have enough credits to start the promotion, you just say how many credits you want to spend and how much credit you want to spend each time a member clicks on your profile. That's it. The promotion starts immediately.

    • ? ? You can simply purchase one of our cheap plans. This is very useful for members who are very new on the site. Indeed, in this case collecting credits can take a long time. Instead of waiting, purchase the desired plan and start your promotion immediately.Top

    How do i pay?

    For your ease, we propose two payment methods:

    • Credit card
    • pay with an sms

    The credit card payment is simple and easy. You will be redirected to the secured payment processor's site where all the informations regarding your credit card will be asked. Note that Buzz2Hype doesn't save any information about you and / or your credit card. If you don't want to pay by credit card, we propose you to send an sms to a defined number. The cost of the sms will be the cost of the service you want to pay. All what you have to do is to follow the instructions displayed on the screen. Don't forget to give your e-mail address, it is required for your payment confirmation. Top

    Faq Mobile

    Why do you ask for a mobile number?

    We have implement many features that are accessible from your mobile. For example, you can receive the alerts you want on your mobile, you can chat with your friends, send messages, make a search etc. It's a way to stay always connected with your friends, even when you are not in front of your computer. Are you in the bus or in the train? Are you lost in the traffic? No worry, you can still reach your friends.Top

    Am i forced to give my mobile number to become member of the site?

    No, you decide whether you want or not to use your mobile. However, using your mobile allows you to profit from a new experience in social networking. Be instantly notified of what happens when you are offline, keep contact with your online friends and many other amazing features that are available only if you activate your mobile number.Top


    Why activate the mobile number?

    This is a security control in order to prevent abuse. If we don't ask our member to activate their number, anyone could give the mobile number of an other person. This obviousely is forbidden and in order to prevent such bad things to happen, we ask our member to send an sms with a specific keyword in order to render their mobile number active

    Top
    Why deactivate the mobile number?

    Whenever you don't want anymore to use your mobile on the site, you just deactivate the number by sending an sms with a specific keyword and the site will never send you any alert/message on your mobileTop


    May i still receive the alerts on my mobile if i deactivate my mobile number?

    No, in order to receive the alerts, you must activate your mobile number again, as for security reasons Buzz2Hype doesn't store your number in the case you deactivate it.Top


    Is my mobile number safe on Buzz2Hype?

    Yes, we store it in a secure (crypted) way in our database and we never disclose your number to other members or third parties.Top


    Is my mobile number safe on Buzz2Hype?

    Yes, we store it in a secure (crypted) way in our database and we never disclose your number to other members or third parties.Top


    If my mobile number is not known by other members, how they can send me sms?

    They don't need to know your number to send you an sms. They send an sms with specific keywords, the site recognizes the member the sms must reach and transfers the sms to your mobile number.Top


    What happens if somebody sends me an sms and my mobile number is not active?

    Nothing. You will receive the message in your inbox on the site.Top


    How works the sms chat?

    In the same way the private messages work but with specific keywords and at a better mobile rate.Top


    Which features are available with the mobile?

    We tried our best to develop amazing and innovative mobile features. Among them are:

  • the alerts that you can set
  • make a search
  • contact a member
  • receive your messages
  • receive the public messages
  • sms chat
  • add a scrolling message on the site visible by all
  • download ringtones
  • download truetones
  • download games
  • download pictures (soon)
  • donwload videos (soon)

  • We are working hard to develop new features, they will be added in the future..Top

    What is the cost for the sms i receive/send?

    There are two distinct costs in the sms cost:


  • the cost set by your local mobile phone operator
  • our additional cost

  • We are not responsible for the first cost. For our own cost, we try to keep it as low as possible, most of the total cost you pay is due to the cost set by your local mobile operator. We try to negociate the lowest fees possible. The cost varys from country to country. Sometimes the same operator provides several fees, you are free to choose the cheapest.Top


    Why there are several short-codes and several fees?

    In some countries there are more than a local telco operator, each one has sometimes several short-code. The costs are not necessarily the same for each operator. You can try to use the cheapest one, if it doesn't work you will have to use the short-code associated with your telco operator. You can select the cheapest fee.Top

    Are you going to send me promotional offers on my mobile?

    Never. We don't have such feature, this means that you will never receive any sms from us, except the ones you decided to receive (alerts, private messages, sms chat, etc).Top

    Are you going to send spam or unsollicited messages on my mobile?

    Never. We don't want you to hate us. We just want you enjoy being part of the communities. As such, you will never receive any sms from us, except the ones you decided to receive (alerts, private messages, sms chat, etc).Top

    Will other members send spam on my mobile?

    We hope that people are mature enough in order to prevent from using such techniques. Though we may not read all the messages that are exchanged between members. Members who send the sms pay for that, as such we hope that they will not send unsollicited sms. In any case, should you receive proposals, promotions or any sms different from a normal message you can always contact us and explain what kind of message your receive and from who, even if those sms are supposed to be sent in the name of Buzz2Hype. We keep all the exchanges messages for a given period of time with all the required informations to indentify authors and go on with legal prosecutions in the case the content of the messages is against the legal use of the site. We repeat, we don't send any promotion, proposal or anything by sms. Normal messages are sms sent by other members who just want to talk with you or the alerts.Top

    < Will i receive unsollicited messages from your partners on my mobile?

    Never. At the moment we don't have partners and even if we had, we would never disclose your mobile number, nor authorize them to send any sms to our members..Top

    Do you control the content of messages sent on mobiles?

    No. This would be almost impossible due to the high number of members registered on the site, the various languages in which people can talk and also the real-time problem (sms are sent and received in real-time). We store though all the sms for a given time in order to be able to react to abuses. We are able to identify the authors who abuse and we will prosecute them to the maximum extend of the law.Top

    Are you going to call me on my mobile?

    No. We use normal e-mail to contact our members.Top

    My mobile phone bill is high, what can i do?

    Your bill can be high if you don't use your mobile with caution. Buzz2Hype can't be kept responsible for the use you make of your mobile.
    Nevertheless, we can give you following tips:

  • Don't try to get all the possible alerts on your mobile.
  • ?
  • Be careful when you set the criteria for the alerts, if the range returns too many results, there is a high chance to get many sms.
  • Don't make a high use of the sms chat.
  • Top

    I want to promote services/products, may i send sms to the members?

    Absolutely not. In no case Buzz2Hype will tolerate the use of the sms system to promote services/products. Buzz2Hype collects and stores several informations to locate its members, among which the IP address, the mobile number and other related useful information to identify its members. The policy adopted by Buzz2Hype is to report any spam abuse to member's country authorities. Spammers will be prosecuted to the maximum extend of the international laws. The first step is to send the collected information about the suspected spammer to the authorities. Spamming is a criminal act and is condamnedTop


    I am abroad, may i still use the mobile?

    Yes, but you have to use a local mobile number with the local short-code. Example: you live in USA and you move to France. You will receive the sms but you will not be able to answer using your US number. Top


    I deactivated my number but i receive messages on my mobile, what can i do?

    This should never happen as we make many controls on our side, in any case, should you receive an unwanted sms that doesn't seem to come from Buzz2Hype, please inform us, it will help us to improve our services. You can still send an sms with the keyword STOP to your local short-code or to the one you used to interact with the site, it will solve the problem. Top


    Which are the keywords and how to use them?

    1. activate number:
    " Country specific keyword + b2h + attiva' on the number 'xxxx'. The 'activate' keyword will be changed according to member's language.
    e.g. 'GO b2h attiva' to 7778 for Belgium
    or
    'GO b2h attiva' to 7779 for Belgium
    2. disattiva number:
    " Country specific keyword + b2h + disattiva" on the number 'xxxx'. The 'disattiva' keyword will be changed according to member's language.
    e.g. 'GO b2h disattiva' to 7778 for Belgium
    or
    'GO b2h disattiva' to 7779 for Belgium
    3. Send an SMS to a member/reply to a member:
    " Country specific keyword + b2h + reply + member's nickname + message " on the number 'xxxx'. The 'reply' keyword will be changed according to member's language.
    e.g. 'GO b2h reply parv blahblahblahblahblahblahblah' to 7778 for Belgium
    or
    'GO b2h reply parv blahblahblahblahblahblahblahblah' to 7779 for Belgium
    4. SMS Chat:
    " Country specific keyword + b2h + chat + member's nickname + message " on the number 'xxxx'. 'chat' keyword will be changed according to member's language. The chat feature depends on whether the member accepts chat or not. This setting can be changed from 'Customization-> Settings' menu.
    e.g. 'GO b2h chat parv blahblahblahblahblahblahblah' to 7778 for Belgium
    or
    'GO b2h chat parv blahblahblahblahblahblahblahblah' to 7779 for Belgium
    5. Scroll:
    " Country specific keyword + b2h + scroll + message " on the number 'xxxx'. The 'scroll' keyword will be changed according to member's language.
    e.g. 'GO b2h scroll blahblahblahblahblahblahblah' to 7778 for Belgium
    or
    'GO b2h scroll blahblahblahblahblahblahblahblah' to 7779 for Belgium
    6. Search:
    " Country specific keyword + b2h + search + gender (or # if you don't want this variable) + country (or # if you don't want this variable)+ age_from (or # if you don't want this variable) + age_to (or # if you don't want this variable) + number of results (or # if you don't want this variable) " on the number 'xxxx'. The 'search' keyword will be changed according to member's language.
    e.g. 'GO b2h search female Belgium 18 25 10' to 7778 for Belgium This will give 10 results
    or
    'GO b2h search female Belgium 18 25 5' to 7778 for Belgium This will give 5 results
    or
    'GO b2h search # # # # #' to 7778 for Belgium
    This will give 10 results of any gender, any country, any age. By default 10 results will be sent.
    • Make a search - Keyword is 'search' in english and equivalent of 'search' for other languages when translated
    • contact a member - Keyword is 'reply' in english and equivalent of 'reply' for other languages when translated
    • receive your messages - No keyword required for receiving a message • receive the public messages - No keyword required for receive the public messages, just set the appropriate option from the site.
    • sms chat - implemented
    • add a scrolling message on the site visible by all - Keyword is 'scroll' and equivalent of 'scroll' when translated.
    • download ringtones - No Keyword required, just follow the procedure.
    • download truetons - No Keyword required, just follow the procedure.
    • download games - No Keyword required, just follow the procedure.
    • download pictures - N/A
    • donwload videos – N/A Top


    I don't want to activate my mobile, may i pay by sms though?

    Yes you can, no need to activate the mobile in that case. Top


    I only use my mobile to pay, do you store my mobile number?

    No, we only store your mobile whenever you activate it. For security purpose, in the case you deactivate your mobile, we delete your mobile number from the database. In the case you want to re-activate it, you will have to provide it again. Top


    Faq Credits

    How do i earn credits ?

    Credits are earned as soon as you register on Buzz2Hype and for any action that you carry on the site.Top

    < What can i do with credits?

    If you feel that you don't have enough visibility or your profile / blog is not enough visited, you can decide to promote yourself. Start your own advertisement campaign. It's simple, decide the number of credits you want to invest in this campaign, how many credits you want to pay for each click on your profile / blog and that's it. It's clear that the higher the cost of the click is, the more you appear on the site. You can also decide to become Gold member (unless you are VIP). This gives major visibility to your public messages, your profile in the search etc. You can do man other things with the credits. Read the Faq Extra for more informations.


    Faq Payments

    Why do I have to pay if the site is free?

    You have to pay for Extra services or to become VIP. Otherwise the site is 100% free.Top

    How do i pay?

    See « link to how do i pay in Extra services » .Top

    < Is there a risk if i pay with the credit card?

    No, it is a secure connection, using the protocol SSL (Secure Socket Layer). In the url of the payment processor you can see https instead of http). In any case, Buzz2Hype doesn't store any credit card information.Top

    Is there a risk if i pay with the mobile?

    No, you just send an sms, we don't store your mobile number, unless you activated your number.Top

    Do you store my mobile number if i pay with the mobile?

    No. Your mobile number is stored only if you activate your number.Top

    Will i receive advertisement or unwanted messages if i pay with the mobile?

    No. We respect the privacy of our members and we never disclose your number. See our Privacy policy < -- link to the Privacy document for more information about this subject.Top

    Faq MyDrive

    What is MyDrive?

    MyDrive is another amazing feature available on Buzz2Hype. It is a private online disk space that you can use on our server just as a normal hard disk. It is protected by password.
    You can create directories, create groups, store your personal documents, videos, pictures and any other files and access to them from anywhere if you have an internet connection. No software to install. You can also share the files with your friends, family and other people you want. It is also possible to download files.Top

    I am member of Buzz2Hype but i can't access MyDrive. Why?

    You can access this feature only if you have the VIP membership or if you pay for this optional Extra feature.Top

    Do other members see the content of MyDrive?

    No. You decide with who you share your files. In no case members of Buzz2Hype will see the content of your personal space, unless the ones you authorizeds.Top

    How much space do i have on MyDrive?

    VIP members have 2Gb web space by default as long as they have the VIP membership. They may rent additional space that will be available as long as the subscription for this space is valid. Non-VIP members can also rent as much space as they want. Top

    May I have additional web space?

    Yes. If you want more space you can rent additional disk space here add the link Top

    What happens with my content stored on MyDrive if i don't renew the subscription?

    When the subscription is near to expire, we notify you. It is possible that you have several subscriptions for several amounts of disk space. For example, you rent today 2 Gb for 3 months and after one month you rent additional 3 Gb for 6 months. It is clear that the subscriptions will not expire at the same time. For the first one you will receive a notification and you will be able to renew that subscription. You can also decide that you don't want to renew the subscription. In this case, we will ask you to free the disk space for the amount that comes to expiration (2 Gb). If you don't react, we submit you the list of files (with the respective sizes) that you can delete. If you still don't react, we delete files till we free the required disk space (2 Gb in this example). The algorithm applied to select the files will be 'First In-First Out' which means that we delete the older files first (the ones that were first uploaded on the server).Top

    Do you really delete the files if i don't renew my subscription or is there a way to restore them?

    We delete the files and there is no way to restore them. Top

    What is the cost per Gb?

    The price depends on the number of Gb you rent, the time you rent them and your membership level. Promotions exist for Gold members and VIP members.Top

    I want to upload some files but i am not allowed

    It is possible that the file type you try to upload is not allowed. For obvious security reasons we prohibit the upload of some executable files that could contain code able to create security flaws on our server. We also added additional security measures in order to dissuade users who would test the efficiency of our security system. Eventually we want to recall our members that we store any action carried on the files and also data to identify and locate each user. We will prosecute any abuse to the maximum extend of the international laws.Top